Frequently Asked Questions


About Cancel-Aid

What is Cancel-Aid?

Cancel-Aid is a self help and posting service for standardized letters facilitating you in making canceling a service easier

Cancel-Aid is not a “legal service” and does not provide legal advice or participate in any legal representation. Cancel-Aid is not a law firm or a substitute for an attorney or law firm.

Does Cancel-Aid cancel my service?

Cancel-Aid provides information, self help and posting services . Cancel-Aid is not responsible for the content you send or for the actual cancellation of your service

Do I need to create an account to use Cancel Aid?

You do not need an account to use Cancel-Aid services.

How secure Cancel-Aid?

The Cancel-Aid website is build using Hyper Text Transfer Protocol Secure (HTTPS). HTTPS is the secure version of HTTP, the protocol over which data is sent between your browser and Cancel-Aid. The ‘S’ at the end of HTTPS stands for ‘Secure’. It means all communications between your browser and the website are encrypted. HTTPS is often used to protect highly confidential online transactions like online banking and online shopping order forms. In addition Cancel-Aid uses HTTPS connections with our printing and posting affiliates.

Sample letters

Can I adjust the sample letters?

Yes you can adjust the body text of the sample letters to your likings.

Can I use the sample letters if I cannot find my provider in the Cancel-Aid database?

Yes you can. If you can not find the the service provider you want to cancel in the Cancel-Aid database you can use the Open sample letter.

Can I be sure about the “auto filled” address details Cancel-Aid provides?

The Auto filled address details are a suggestion of what the directions might be. Cancel-Aid does not verify the auto-filled address details with the provider. We do automatically check if the zipcode, streetname and state match. We strongly advise to check the address details before deciding to send your letter.

Is my letter and personal details stored on the Cancel-Aid servers?

The content of your letter is not stored in our database. We only store your primary contact details in order for us to be able to provide you the full Cancel-Aid service

Can I add an attachment to my letter?

Yes, you are able to provide 1 attachment. The format of the attachment must be an image format e.g JPG, PNG etc. The attachment may not exceed 5mb. The cost for adding an attachment is US$ 0.99

Do I get a copy of the letter that I sent with Cancel-Aid?

After payment you will receive an email with a copy of your letter. This email will also state the estimated delivery time. It is important that you archive this email and copy letter for possible future legal purposes

Postal service

Can I print and post the letters I create on Cancel-Aid my self?

Yes, you can download your letter for free and post or email it your self.

Who takes care of the delivery of my letter?

Cancel-Aid’s software system is connected to a third party printing company which delivers your printed letter within 24hrs to the USPS. The USPS will take care of the delivery of your letter.

Can I post letters using Cancel-Aid postal service outside the USA?

You can only use Cancel-Aid postal service to send your letter to companies located in the USA. You can of course download you letter for free and send your letter your self to an address outside the USA

What happens if my letter cannot be delivered?

If you have opted to send your letter using Certified Mail Certified mail the USPS sends you an electronic receipt of delivery verification or delivery attempt. If you choose tos end you rmail with the regular option you will not receive any notification that your intended recipient actually received the message. That is why we recommend to send your letter using USPS Certified mail.

What is the estimated delivery time?

Delivery times will vary depending on destination. Average delivery time 4 to 6 business days. These delivery times are estimates; Cancel-Aid uses USPS as our primary carrier and USPS experiences delays from time to time.

Can I cancel a letter after it’s been submitted and paid for?

After payment your letter is processed immediately - think of our product like email. It is not possible to cancel after sending your letter.

Certified mail

What is Certified Mail?

Certified mail is an USPS service helping to ensure that your intended recipient actually receives the message. USPS sends and electronic receipt of delivery verification or delivery attempt. Certified mail helping to ensure that your intended recipient actually received the message.

How do I know if my letter was delivered

Upon delivery of your Certified Mail, U.S. Postal Service (USPS) regulations require that the signature of the addressee (or authorized agent) be obtained before the addressee can receive and open the letter. The USPS maintains official delivery records for two years. USPS sends you an electronic receipt of delivery verification or delivery attempt.

What is Certified, Return Receipt Electronic?

The USPS has created the “Certified, Return Receipt Electronic” sending option as an alternative to “Certified, Return Receipt” (the Green Card). Instead of having the recipient sign a Green Card (Form USPS 3811) as the receipt that is returned by mail to the sender, the USPS has the recipient sign for receipt of the mail item and scans the signature and address of delivery. The USPS uses those scanned items to create a Proof of Delivery PDF stating facts of the delivery. The USPS will email the Proof of Delivery directky to email address you provides when you created the letter on the Cancel-Aid website.

Is a Return Receipt Electronic te same as a green Card?

The USPS has declared that it is the same in the postal bulletin. Some courts have formally recognized the Return Receipt Electronic as equivalent and will accept either. However, there are some courts that do require the presence of an original green card.

Can I get an actual green card?

Through the Cancel-Aid automatic connection with the USPS only Electronic Return Receipts are available.

How to track certified mail

After payment for printing we will send you a email conformation. This email containes the USPS tracking number. You can than go to www.usps.com and simply type the unique tracking number into the search bar.  This will show you all of the USPS details as well as the status of the item.

You can also call USPS @1-800-ASK-USPS and have them give you an updated status on your letter.

Payment

How much does the Cancel-Aid service cost?

Creating and downloading letter on Cancel-Aid is free. 
Cancel-Aid only charges when you decide to post a letter using the Cancel-Aid software. Post your letter using regular USPS mail: US$ 3.99 Post your letter using USPS Certified mail: US$ 8.99 Adding an attachment US$ 0.99

Forms of payment

Billing for services will be on a job-by-job basis. Payment will be due immediately. Cancel-Aid uses Stripe for Payment services Stripe accepts all major US debit and credit cards

Do I get refunded if my letter cannot be posted?

If for any technical reason we can not process your letter you will automatically get notified and refunded